The focus of the training program is on providing the basic product knowledge and retail skills sales associates need to get started and be productive in a short timeframe. It contains content on the nine core categories that are common to nearly every hardware store and home center, including:
• Hand Tools
• Power Tools
• Electrical & Lighting
• Plumbing
• Paint

There are also chapters on Selling Skills & Customer Relations and Merchandising Tips.


• Lawn & Garden
• Hardware & Fasteners
• Heating & Cooling
• Building Materials